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Stacks Update Error!

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dezman

08 May, 2012 01:17 AM

I am using RapidWeaver 5 and while opening my sites I get the request for stacks updates and when I do it
I go through the download process and then I get Update Error! then it crashes. it doing it over and over several times.
I have plenty of system resources:
Processor 2 x 2 GHz Quad-Core Intel Xeon
Memory 18 GB
Software Mac OS X Lion 10.7.3
Need a fix quick please also see attached screen shot.
Thanks
Desmond

• Screen_Shot_2012-05-07_at_4.57.41_PM.png 432.4 KB

1. Support Staff 2 Posted by Karn on 08 May, 2012 01:40 PM

   

   Hi,

   Thanks for the message, very sorry you are having trouble.

   Please choose the Manage Themes and Plugins option in the RapidWeaver menu and from inside the RapidWeaver folder highlighted remove the Stacks.rwplugin file. Reboot RapidWeaver and then download and install the latest version from this link

   http://www.yourhead.com/stacks/download

   With best regards,
   Karn @ Yourhead Support.

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2. 3 Posted by dezman on 10 May, 2012 01:29 PM

   

   the problem I am having is that stacks can not update and it crashes rapid-weaver on its exit after the error message.
   Please advice on a fix.
   Thanks
   Desmond

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3. Support Staff 4 Posted by Karn on 10 May, 2012 01:37 PM

   

   Hi Desmond,

   Thanks for the message.

   That is exactly what the previous instructions were designed to do. Did you follow them and find it didn't work? As you should be removing the old Stacks plugin and then restarting RapidWeaver before installing the new one from a download you shouldn't see the issue.

   With best regards,
   Karn @ Yourhead Support.

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4. 5 Posted by dezman on 11 May, 2012 12:22 AM

   

   I did according the first instruction but had the same result for some crazy reason, so I went back and this time removed every 3rd party plug-ins I had for rapidweaver and restarted the computer and RapidWeaver before installing the new one from a download.
   I think now the stacks work but I have run into another problem , in that I can not save my work and I get a message about locked folder. see attached screen shot

   • Screen_Shot_2012-05-10_at_5.16.14_PM.png 74.3 KB

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5. Support Staff 6 Posted by Karn on 14 May, 2012 05:06 PM

   

   Hi Desmond,

   Thanks for the message, very sorry you are still having trouble. Sorry for the delays, I've been ill over the weekend.

   Where are you trying to save your RapidWeaver project file if it won't save? Does it work in your Documents folder in your User folder?

   Did you put all your 3rd party plugins back in? Do you have many 3rd party plugins installed, and which versions are they? You can find this by using the Add Page choice in the File menu (not the + button bottom left), and then choosing the 3rd Party Only selection from the dropdown bottom left. THis should give you a list of large icons and version numbers as well as names. Please send us a screenshot of that if possible.

   With best regards,
   Karn @ Yourhead Support.

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6. Karn closed this discussion on 23 May, 2012 08:18 AM.

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